What to remove
- Customer names, emails, phone numbers, addresses, account IDs.
- Exact timestamps (convert to relative sequence), IPs, device IDs.
- Order numbers or ticket IDs that map to customers.
- Any free-text with personal anecdotes or locations.
What to keep
- Issue category, product/feature involved (generic names preferred).
- Resolution steps, response times (rounded), outcome (resolved/escalated).
- Sentiment tags and severity.
- Environment hints (OS/browser) without unique device IDs.
Prompt to scrub first
Scrub this support log: remove names, emails, phones, addresses, account IDs, order/ticket numbers, IPs, device IDs, and exact timestamps (convert to relative ordering). Preserve issue category, feature, steps taken, outcome, sentiment, and relative timing.